Contact YuYu
+86 13128683426
info@yuyuluckyshop.com
Shenzhen, China
Frequently Asked Question!
When registering an account or placing anorder, please carefully check and confirmthat your email address is correct, has nospelling errors, and that your mailbox is notfull.
Also, please check if our email wasmistakenly filtered into your spam folder.
If you have verified all of the above and stillhaven’t received the email, please contact usvia Contact email(info@yuyuluckyshop.com) or WhatsApp（86+13128683426）
If you did not purchase a packing video, yourpackage usually ships within 5-20 days.If you purchased a packing video, yourpackage usually ships within 10-20 days.
If you purchased a packing video, it is usuallyposted 10-20 days after your order.
As creating the video takes time, it will beposted after your package has been shipped.
Thank you for your understanding and patience!
Under normal customs clearance, most ofour packages are delivered within 7-15 days,with the majority arriving around 10 days.
Shipping is faster to regions with convenientinternational transport, and may take longerfor remote orless accessible areas.
When your order is shipped, our website willautomatically send you an email with yourtracking number and a link to track yourpackage.
You can find more details andinstructions at yuyuluckyshop.com/orders-tracking!
For your safety, please make sure emails arereally from us before clicking any links, andavoid clicking links from unknown sources!
Using the Chrome browser usually resolvesmost payment issues. Paying directly withPayPal is also smoother and more convenient.
lf you choose to pay by credit ordebit card, please note that some card typesmay not be fully compatible with PayPal (ourpayment processor),which can cause payment failures.
Trying a different cardoften fixes the problem.
Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime ifyou are unsure about anything!