Last Updated: August 27, 2026
Thank you for shopping with Yumi Mystery.
- Processing Time
Most orders are processed within 2–5 business days.
Processing time begins after your payment has been successfully received and your order information has been confirmed.
During holidays, promotions, product launches, or periods of high order volume, processing may take longer.
- Shipping Time
After your order has been processed and shipped, delivery generally takes approximately 7–15 business days.
Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside of our control.
- Tracking Information
When tracking information is available, it will be provided to the email address associated with your order.
Tracking information may take some time to become active after the package has been shipped.
International shipments may not show detailed tracking updates during certain portions of transit.
- Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has already been shipped, we may not be able to change the shipping address.
Yumi Mystery is not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
- Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.
If your package appears to be delayed, please contact us so we can help you check the available tracking information.
If a package is confirmed as lost by the carrier, please contact us and we will review the situation and determine the appropriate resolution.
- Customs and Import Fees
For international orders, customers may be responsible for customs duties, taxes, or other import fees charged by the destination country.
These charges are determined by local authorities and are not included in the product price or shipping fee unless specifically stated at checkout.
- Contact Us
If you have questions about your order or shipping, please contact us through our Contact Us page or the customer service email provided on our website.