Frequently Asked Questions
Have a question? You may find the answer below. If you can’t find what you’re looking for, feel free to contact us.
About Yumi Lucky Shop
What is a Mystery Scoop?
A Mystery Scoop is a surprise shopping experience where we randomly select items for you. Each scoop may include a variety of cute and fun items, including handmade press-on nails and other surprises.
The exact items and designs are randomly selected, so every scoop is a little different!
Can I choose the items in my Mystery Scoop?
Mystery Scoop items are randomly selected to keep the surprise experience fun and exciting.
If a product listing specifically allows you to choose certain options, those choices will be available during checkout.
Will I receive the exact items shown in the pictures?
Product photos are for reference. Mystery products may contain different designs, colors, and styles depending on availability.
Each order is uniquely packed for you.
Will I receive duplicate items?
We do our best to provide a fun variety of items, but duplicates may occasionally occur because Mystery Scoop items are randomly selected.
Press-On Nails
Are your press-on nails handmade?
Yes! Our press-on nail sets are handmade and carefully prepared before being packed and shipped.
Because they are handmade, small differences between sets may occur.
How do I know what nail size to choose?
Please refer to our nail sizing instructions before placing your order.
If you are unsure about your size, you can contact us and we will be happy to help.
Can I request a specific nail design?
Some products may allow design or style selections. Please check the individual product listing for available options.
Mystery Scoop designs are randomly selected unless otherwise stated.
Orders & Shipping
How long does it take to process my order?
Orders are generally processed within 2–5 business days.
During holidays, promotions, or periods of high order volume, processing may take longer.
How long does shipping take?
Estimated shipping time is generally 7–15 business days after your order has been shipped.
Please remember that shipping times are estimates and may vary due to the shipping carrier, customs, weather, holidays, or other circumstances beyond our control.
Will I receive a tracking number?
When tracking information is available, it will be sent to the email address associated with your order.
Please allow some time for tracking information to become active after your package has been shipped.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered the wrong shipping address.
Once an order has been processed or shipped, we may not be able to make changes.
Customers are responsible for providing a complete and accurate shipping address.
Returns & Refunds
Do you accept returns?
Our return policy depends on the type and condition of the product.
Mystery or randomized products generally cannot be returned simply because you do not like the items or designs you received.
Please see our Return & Refund Policy for complete details.
What should I do if my order arrives damaged or something is missing?
Please contact us as soon as possible with your order number and clear photos or videos showing the issue.
We will review the situation and work with you to find an appropriate solution.
Can I get a refund if I change my mind?
We generally do not accept returns or refunds simply because you changed your mind or no longer want the product.
Please review your order carefully before completing your purchase.
Contact Us
How can I contact Yumi Lucky Shop?
You can contact us through our Contact Us page or the customer service email listed on our website.
We usually respond within 1–2 business days.
We’re always happy to help!